L.L.Bean

Returns & Exchanges | Easy Returns & Exchanges


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Guaranteed To Last: Learn More

At L.L.Bean, your satisfaction is always guaranteed. We know it’s sometimes necessary to return or exchange an item.

We want to make it easy. Return or exchange your L.L.Bean or L.L.Bean Signature items by mail or at any of our stores. No authorization from customer service is required.

 

Returns or Exchanges by Mail in Two Easy Steps

    • Our preferred shipping option allows you to track your return online and provides fast service, with packages arriving at our facility in 2 to 5 business days. Find a UPS shipping location.
  • Returns sent via US Postal Service arrive at our facility in 3 to 8 business days, depending on your location. No online tracking information is available for packages shipped via US Mail.
L.L.Bean Visa

Returns are FREE
for L.L.Bean Visa
Cardmembers1.

Plus earn rewards toward free L.L.Bean gear with every purchase.
Not a Cardmember?

Learn more

  • Complete a Return and Exchange Form

    Download and complete the online form, or use the form printed on the packing slip that came with your order.

    Print a Return and Exchange Form (PDF)

  • Print a Prepaid Return Label

    Please note: L.L.Bean Visa Cardmembers receive free returns when using our prepaid return labels: for all others, your refund will be reduced by $6.50.

    Prepaid label for US or Puerto Rico (opens in a new window)
    Ship your return via UPS (our preferred method) or US Postal Service.

    Prepaid label for APO/FPO or US Territories (PDF)
    Returns from these locations must be sent via US Postal Service.

    If you choose not to use our prepaid label, you will be responsible for paying all return shipping costs. Please ship your return to:

    L.L.Bean Returns
    3 Campus Dr.
    Freeport, ME 04034

  • Other Returns Options
  • Returns or Exchanges at Our Stores
    Whether you purchased your item on llbean.com, by mail, by phone or at one of our stores, visit any L.L.Bean Retail Store or Outlet for fast, friendly service.
  • L.L.Bean QuickExchange
    For the fastest service, call Customer Service at 800-441-5713 to request a QuickExchange or simply place a new order online or by phone. We’ll ship your new item right away. We’ll need to charge you the purchase price, but once we receive your return, we’ll credit you for the cost of the original item.
  • Returning Items Delivered by Freight
    If you discover a problem after you’ve accepted delivery, please contact us at 800-341-4341. We may be able to resolve the problem without requiring you to return the item. Please retain all packaging material until you’re completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary.
  • If you do wish to return or exchange a freight item, please contact us at 800-341-4341. We will arrange the return shipment with a freight company.

1Free return shipping is available exclusively to L.L.Bean Visa Cardmembers. Recipients who are not L.L.Bean Visa Cardmembers are not eligible for this benefit. Free return shipping requires the use of a designated L.L.Bean return label. Free return shipping does not apply to items requiring freight shipping, Direct to Business items or items returned from US Territories or international locations. Free return shipping may be restricted if the number of items returned in the prior one year period exceeds the number of items purchased within that time. For information about rates, fees, other costs and the reward program rules (including points accrual rate, bonuses, awards, etc.) and benefits associated with the use of this credit card program, please see the Terms and Conditions.