Best Buy

How to Return a Gift from Best Buy

Returns & Exchanges

Our Promise

We promise to be your trusted partner for technology by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

Extended Holiday Return & Exchange Promise

For your convenience, we offer an extended return and exchange policy during the holiday season. Purchases made between November 1, 2015, and December 31, 2015, have an extended return period through January 15, 2016. Excluded items include cell phones and devices with a carrier contract, and AppleCare and Geek Squad® Protection plans returned without a product. All other terms and conditions of our Return & Exchange Promise apply.

Return & Exchange Periods

For purchases made before November 1, 2015. Time period begins the day you receive your product.

Standard

My Best Buy® Elite Members

My Best Buy® Elite Plus Members

Most Products

15 days

30 days

45 days

Cell Phones and Devices with a Carrier Contract

14 days

14 days

14 days

Wedding Registry Items

60 days from date of purchase for most products

Marketplace Items

Varies. Find your Marketplace seller for details.

Choose Your Return Method

All purchases made from Best Buy — online or in store — can be returned to any Best Buy store in the U.S. It’s fast and free.

Return in Store

Closed box

Gather your purchased item(s) with all contents and product packaging.

If you don’t have all the packaging and accessories, a deduction might be made from your refund.

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Receipt

Grab your receipt.

If you don’t have a receipt, you will need to bring the credit card used to purchase the item or a valid photo ID.

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Best Buy store

Make your return at any Best Buy store in the U.S., free of charge.

Return by Mail

Open box

Pack up your purchased item(s) with all contents and product packaging.

If you don’t have all the packaging and accessories, a deduction might be made from your refund.

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Receipt with open box

Place packing slip or merchandise return form in package.

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Best Buy store with closed box

Purchase postage, put return label on the package, and ship to the Best Buy Return Center.

For proof of delivery, we recommend that you return items via UPS or insured USPS.