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How  to Return a Gift at Amazon

Gift Returns Policy

You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.

The Product Specific Policies page has information about items purchased from third-party Amazon.com Merchants or Marketplace sellers.

Visit our Returns Center

Calculating Your Refund

The following conditions and exceptions apply, as do those listed on the Product Specific Policies pages.

Partial refunds:

  • Any opened computer returned within 30 days of delivery: 85% of item’s price.
  • Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item’s price.
  • Any book that has obvious signs of use: 50% of item’s price.
  • Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 50% of item’s price.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item’s price.

Receiving a Refund

We’ll request a refund after we receive and process your return. If you are due a refund for non-returnable items, such as groceries, we’ll issue a refund when you contact us.

For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you’ll receive the refund sooner).

This time period includes:

  • 5 to 10 business days for us to receive your return from the shipper
  • 3 to 5 business days for us to process your return
  • The time it takes your bank to process our refund request (see below for specific guidelines)

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

You can view completed returns and refunds at the bottom of an order’s summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for help.

How Refunds are Issued

If you paid by … Your refund will go to … … after your return is processed
Credit card Credit card 3-5 business days
Bank account Bank account Up to 10 business days
Amazon.com gift card* Gift card balance 1-2 business days
Credit card and gift card Credit card first, then gift card balance 3-5 business days
Promotional certificate No refund issued N/A

* If you used an Amazon.com gift card to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase.

Product-Specific Return Policies

Some items (such as Kindle, toys, jewelry, or electronics) may have special returns policies. Please visit our Product Specific Policies page for more information.

Non-Returnable Items

Amazon.com does not accept returns of the following items:

  • Items that are classified as hazardous materials or use flammable liquids or gases
  • Computer laptops, desktops, and Kindles more than 30 days after delivery
  • Any product missing the serial number or UPC
  • Downloadable software products
  • Gift cards
  • Pay As You Go (or prepaid) phone cards
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Items purchased from sellers other than Amazon.com
  • Some Jewelry orders (Learn more)
  • Some Health & Personal Care items (Learn more)
  • Grocery products and Gourmet gift baskets cannot be returned; however, Amazon.com will issue a full refund for damaged products sold by Amazon.com

Exchanges

If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.

Items Purchased from Other Sellers

As the Amazon.com Web site offers items for sale both by Amazon.com and by registered third-party sellers, it is important in the returns process to know from whom the item was purchased.

If you have not received the refund within 4 weeks of sending your order back, please contact the seller. If the seller does not respond to your concerns, you may be eligible for our A-to-z Guarantee.

Amazon.com subsidiaries operating on third-party platforms, such as Warehouse Deals, may have different policies. Merchant policies are accessible before ordering, wherever product details are made available.

Visit Your Account and view the order. Click on the order number and the seller is listed at the top of your order information.

If the item to be returned was not sold or fulfilled by Amazon.com, you will need to contact the seller directly or follow the specific Amazon Merchant’s return instructions found in the order summary of Your Account. (Note: Orders from third-party sellers that are shipped by Amazon.com through the Fulfillment by Amazon program are subject to the Amazon.com returns policy.)

For more about third-party seller return policies and additional instructions, visit the following pages:

Large Items Shipped By Specialty Carriers

We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, please visit our online Returns Center and request the return. We will follow up with instructions for returning the item. Note: Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.

In-Store Returns

Items purchased from Amazon.com cannot be returned to a physical store (such as Target or Office Depot stores). Items purchased from Amazon Merchants such as Eddie Bauer or Macy’s are subject to the individual merchant’s return policy; please click the related link in the order summary in Your Account for more information.

Using our Return Mailing Label

The return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S. However, you can still use the online Returns Center for items shipped outside of the United States. In that case, you’ll receive an address label where you’ll initially need to pay for the postage.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we’ll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.

Denim Shop returns: Return shipping is free, regardless of the reason for the return. If you are being refunded for an item, Amazon will not deduct shipping cost from the refund as long as you use a prepaid return mailing label, and we will reimburse you if you pay for return shipping yourself.

If a return contains both Denim Shop and non-Denim Shop items, the cost of return shipping is divided evenly between the items, and you will not be charged for the Denim Shop portion of the return shipping cost.

Gift Returns

The online Returns Center allows gift recipients to return items they received as a gift even if the order was not marked as a gift at the time of purchase. The type of refund or credit you receive depends on how the gift was purchased and how it was returned. Visit our Gift Returns & Refunds page for more about gift refunds.


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