Walmart

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How to Return a Gift

to Walmart

All merchandise sold and shipped by Walmart.com may be returned either to a store or by mail within 90 days of receiving it, unless otherwise noted below.

Start a return

APPAREL, SHOES & ACCESSORIES
  • Merchandise must be returned unworn, with tickets attached and accompanied by the original invoice.
BOOKS, MOVIES & VIDEO GAMES
  • CDs, DVDs, audiotapes, videotapes and video games: Must be returned unopened.
  • Books: Must be returned unused and unmarked.
ELECTRONICS
  • Computer hardware: Must be returned with any included software within 15 days of receipt.
  • Computer components and computer accessories: Must be returned within 45 days of receipt.
  • Computer software: Must be returned unopened.
  • Camcorders and digital cameras: Must be returned within 30 days of receipt.
  • GPS units, digital music players and portable video players: Must be returned within 15 days of receipt.
FUNERAL PRODUCTS
  • Caskets, Urns and Memorial Jewelry: Funeral products cannot be returned to a store. We will only refund or replace funeral items due to manufacturing defects or damage incurred during shipping. Please email Customer Service to make arrangements.
GIFTS & PLANTS
  • Electronic and plastic Gift Cards: Not returnable or refundable for cash, except in states where required by law.
  • Perishables (Plants and Food): Perishable items cannot be returned by mail or to a Walmart store. If you receive a damaged or defective perishable item, please email Customer Service with the following information and an associate will be happy to help you:
    • Order number for the item
    • Date of arrival
    • Condition of item at time of arrival
    • Detailed explanation of the issue
HEALTH & BEAUTY
  • If the item is designated as ORM-D (Other Regulated Materials-Domestic), it must be returned in its original package, or with secure ORM-D packaging obtained from the post office. ORM-D items include perfumes, nail polish and aerosol cans. You will see an Important Note regarding ORM-D when printing out a return label from My Account if your item falls into this category.
HOME & GARDEN
  • Oversize Furniture, Mattresses, and Outdoor Play items: May be returned to a store or by freight shipping. Under some circumstances, you may be charged for return shipping. To return an item by freight, please email Customer Service for assistance. They will also be able to inform you of any return shipping costs.
  • Air Mattresses and Airbeds: Unopened items may be returned for refund or exchange within 15 days. Opened items with receipt may be exchanged for same item or credited towards one of equal or greater value within 15 days. Defective items may be exchanged for the same item or credit given towards one of equal or greater value.
  • Gas-powered items: Including but not limited to lawn mowers and pressure washers. Cannot be returned by mail, due to carrier restrictions. Must be completely emptied of any flammable liquid (gas, oil) if you return the item to a store.
JEWELRY
  • All jewelry, including fine jewelry, may be returned to a Walmart store with a receipt. If you choose to exchange the item in-store, you may only exchange for an item that is in stock at that store; the exact same piece may not be available.
  • To return fine jewelry (pieces that cost $300 and above) by mail: Please follow these instructions to return a fine jewelry item by mail. Depending on the reason for the return, you may be responsible for paying the return shipping charge.
MUSIC
  • CDs and DVDs: Must be returned unopened.
  • Music Downloads: Cannot be returned. All sales are final and all charges from those sales are nonrefundable, except as otherwise stated in the Music Downloads Terms of Service.
PERISHABLES
  • Plants, Food, and certain Health and Beauty items:To return perishable items, please email Customer Service with the following information:
    • Order number for the item
    • Date of arrival
    • Condition of item at time of arrival
    • Detailed explanation of the issue
PHARMACY
  • Diabetic supplies: Cannot be returned. All sales are final. Please contact the manufacturer if you have any questions regarding defective items. Check your package for the manufacturer’s name and contact information.
  • Prescription medications: If you have a question about returning prescription medication, please contact your local store pharmacist, or, if you have used Home Delivery, contact our mail facility at 1-800-273-3455.
PHOTO
  • Photo prints (3×5, 4×6, etc.) should not be returned by mail or to a store. To return photos, please email Customer Service.
TIRES
  • Tires: Tires shipped to a Walmart store for pickup must be returned to a Walmart store and cannot be returned or exchanged by mail.
TOYS, SPORTS & FITNESS
  • Oversize table games and treadmills: May be returned to a Walmart store or by freight shipping. Under some circumstances, you may be charged for return shipping. To return an item by freight, please email Customer Service for assistance. They will also be able to inform you of any return shipping costs.
  • Autographed sports memorabilia: Must be returned with the included Certificate of Authenticity.
  • Air Mattresses and Airbeds: Unopened items may be returned for refund or exchange within 15 days. Opened items with receipt may be exchanged for same item or credited towards one of equal or greater value within 15 days. Defective items may be exchanged for the same item or credit given towards one of equal or greater value.
WINDOW BLINDS
  • All factory errors will be fixed at no charge. We will send you replacement parts or replacement blinds. If your blinds are damaged or defective when you receive them, please email Customer Service.
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