How to Return a Gift to T. J. Maxx
Gift Returns
Our customers continue to be our top priority. If you’re not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. A 10 day period is required for a cash refund on check purchases. Returns with receipts over 30 days or without a receipt will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only.
Merchandise that is used or worn will not be accepted for refund or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise. Jewelry returns must be made at the jewelry counter, and must be made only at stores that carry jewelry. Other restrictions may apply.
Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
Valid ID (drivers license, military ID, state issued photo ID card), name, address and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice.
To make your returns quicker and easier please keep your receipt.
Customers Are Our Top Priority
TJ Maxx’s reputation has been built on offering our customers an ever changing selection of brand name family apparel and home fashions at great values every day. Our customers have always been and continue to be our top priority and the quality of product we sell to them is important to us.
Product Quality
At TJ Maxx, our values extend to the longstanding relationships we build with our vendors. The vast majority of our merchandise is comprised of name brand goods purchased from name brand vendors. Our vendors warrant to our Company that their goods have been manufactured and shipped in accordance with all applicable laws, regulations, and industry standards, including human rights standards.
If merchandise is found to be inconsistent with safety standards, we take appropriate steps and will remove the product in question from sale if necessary. In the case of product recalls conducted in cooperation with governmental agencies, we work closely with our vendors and/or the appropriate agencies to ensure the required recall information is available to our customers. We have solid practices in place which include instructing our stores to quickly pull recalled product off our shelves nationally and posting in-store signage to inform customers of actions they may take. Our customers may always contact Customer Service at 1-800-926-MAXX(6299) for additional information.
Product Recalls
The recall information provided below here is based on manufacturers’ and regulatory news releases that involve product sold in our stores. While we make every effort to keep this information complete and up to date, we also encourage you to view the recalls and product safety news available at the U.S. Consumer Product Safety Commission at www.cpsc.gov. The information includes the product(s) involved and the steps our customers may take if they purchased the recalled item(s).
I received two plaques as birthday gifts — not my taste. The tags are attached, but scratched up so as to not to show price. Clearly, however, it states HomeGoods and has part of a bar code. Obviously, I do not have a receipt. I was not looking for cash, rather a credit to the store (what am I going to do with these plaques!?). The checkout clerk called for a manager who looked at the merchandise and, without even an acknowledgement toward me, dismissed the clerk. I could not hear what she said to the clerk. He told me the store could not process the return because there was no bar code. I pointed out that there was only a partial because the price was scratched off. He was NOT going back to the manager and I left the store to search online for the return policy.
We are not talking lots of money here as these items certainly do not add up to more than $30. The point is, I don’t like them and would like to get myself something I like or could use. I am just going to throw them away — kind of sad.
Hi here is what I suggest you do! First I would call customer service and complain about the unsatisfactory answers you received at the store, contact # customer service department at 1-800-926-MAXX..
I would tell them if they would like to keep me as a customer they should help in this matter. It’s a shame to lose a customer over $30 I would tell them.
I hope that helps, let me know at gary@web20promotions.com
Thing is they can’t return something that doesn’t have a full bar code. Because discount stores like marshalls, tjmaxx, and ross don’t get a normal stock of that item. They only get what they get for a matter of time till it sales than they get room for new stuff. So it would be hard to find the exact price of that item they can’t just ring anything off because of inventory. So that’s that and the clerk should have nicely explained this to you. AND NO I DON’T EVEN WORK THERE LOL.
A guide to this return policy:
http://www.returnpolicies.info/index.php/u-s-a/t-j-maxx/