How to return a gift to Staples
If you’re not 100% satisfied with your Staples® purchase, you can return it for any reason.
Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.
Holiday Returns Policy
Any electronic or furniture product, which usually falls within the 14-day return policy, purchased between Sunday, November 24, 2013 and Tuesday, December 24, 2013, may be returned until Saturday, January 11, 2014 — or as the regular policy allows (whichever is later). This applies to all electronic and furniture products within Staples’ regularly posted 14-day returns policy. All electronic and furniture purchases made on or after Wednesday, December 25, 2013 will observe our existing return policy. All other terms and conditions of our returns policy apply.
No matter when you made your purchase, you can return office supplies to us for a full refund, including Staples® brand office products.
Unopened boxed software that we currently sell may be returned for a full refund at any time. Opened software can only be exchanged for the same title version. Downloadable software is not returnable or refundable.
Technology and Business Machines
Technology and business machines — such as computers, digital cameras, printers and tablets — may only be returned within 14 days of the date of receipt, including Staples® brand technology and business machine products.
Customers who purchased an AppleCare+ Protection Plan at Staples may return to Staples to cancel AppleCare within 30 days to receive a full refund. Staples cannot cancel AppleCare+ for customers who purchased the AppleCare elsewhere. All requests to cancel AppleCare+ beyond 30 days must be directed to Apple to receive a pro-rated refund.
Furniture, including Staples® brand furniture, may only be returned within 14 days of the date of receipt. Custom-ordered and custom-assembled furniture is only returnable if it’s defective when you receive it.
Ink and Toner Cartridges
Unopened and unexpired ink or toner cartridges, currently carried in our U.S. stores, may be returned at any time for a full refund.
Gift cards and phone cards are nonrefundable and nonreturnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.
Returns with a Receipt
If you paid:
- In a store with cash, debit card or a check, and you have your receipt, we’ll refund your purchase with cash
- In a store using a debit card, and if the card and PIN code are present during the refund, we’ll credit the account used for payment
- In a store or through staples.com and used a credit card, we’ll credit the account used for payment
- With cash, check or by debit card but do not have your debit card, and your purchase exceeded $500 pretax, your money will be refunded in the form of a corporate check
Any product that’s returned without a promotional item(s) that was included in the original transaction (e.g., buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded. Any return of product that included a promotional gift card in the original transaction (e.g., buy a printer, get free gift card), will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.
For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: Staples Credit Card, major credit card, prepaid credit card (bank-issued gift card), check and Staples gift card. It’s important to keep your prepaid credit card until you’re completely satisfied with your purchase as we are required to process the refund to the original method of payment.
Returns without a Receipt
If you’re returning your item to the same store at which you made the purchase, and you have the credit or debit card you used to make the purchase, we can look up your receipt.
If it was an online order, you can look it up in the My Orders section and reprint your receipt.
If you no longer have your receipt and we cannot locate your transaction information, your return is eligible only for an in-store credit for the lowest selling price within the previous 30 days in our U.S. stores. A valid government identification is required for all returns made without a receipt.
We carefully monitor returns, and in some cases, returns made without a receipt may be refused. Staples reserves the right to deny any return.
Click here if you have any additional questions about returns, refunds or exchanges.