How to Return a
Gift to Sears
Satisfaction Guaranteed or Your Money Back
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your receipt within 90 days of your purchase; 30 days for Home Electronics, Customized Jewelry, adult motorized scooters, electric bicycles and Mattresses for a refund or exchange. Video Games, CD, DVD must be unopened for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is important to Sears.
Return policies may vary for products sold and fulfilled by third-party merchants other than Sears and Kmart. See individual merchant profile, accessible from product detail pages, for applicable merchant return policies.Shop & Save on After Christmas Prices up to 70% off on Thousands of Items 12/27-1/31 WQL
Restocking/Cancellation Fee Policy
A 15% restocking fee is charged on Home Electronics returned without the original box, used, and without all of the original product packaging and accessories; Mattresses, adult motorized scooters, electric bicycles, built in Home Appliances, and special orders on Hardware, Sporting Goods, Lawn & Garden, and Automotive merchandise. Home Electronics returned in opened boxes may, but need not be, determined to have been used. Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.
For mailable and home delivery items, see our returns options below. Shipping and handling charges are not refundable. For additional questions on sears.com returns or order inquiries email firstname.lastname@example.org.
Hassle-free Returns & Exchanges
Wrong gift? Doesn’t fit? Whatever the reason, it’s no problem. Depending on the item, online merchandise can be returned in several ways. Here’s how:
Scheduled delivery items
(Appliances, treadmills or big-screen TVs, etc.)
- By scheduled pick up
- To any Full-line Sears store*
(UPS, US Postal Service, etc.)
- By mail
- To any Full-line Sears store*
To best serve our customers, products may be shipped to you from other Sears Holdings companies or from other retailers. Please be sure to follow the return processes and procedures enclosed on the packing slips with these items. Product shipped from Kmart.com may be returned to any Kmart store.
Except Tires, all shipped items (UPS, US Postal Service etc…), including Parts and Auction merchandise, can be returned by mail using the pack slip provided. Shipping cost will be refunded only if the product was damaged during delivery or if the wrong item was shipped.
Mail-in return limitations: Return Tires to a Sears Auto Center. Use our Store Locator to find a Sears Auto Center near you. Customized Jewelry according to packing instructions.
Holiday Return Policy for Purchases Made From 11/14/09 – 12/13/09
All transactions from 11/14/09 through 12/13/09 will allow returns up to 120 days* from the day the sale is processed. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your receipt within 120 days of your purchase; 60 days for Home Electronics and Mattresses for a refund or exchange. Video Games, CD’s, DVD’s must be unopened for a refund or exchange.
UPS/USPS Shipped Items
Because our automated system processes your order almost immediately after you click the “Process Order” button in Checkout, it’s not possible to cancel your order before it’s fulfilled. However, when you receive the shipment, it will contain specific instructions on how to return it for a refund. In addition, home delivery of larger items can be refused, if necessary.
If you make an order that you wish to cancel, you may mail the order back after you have received it or return the merchandise to your local Sears store. If you choose this last option, please be sure to follow the correct steps on returning Sears.com merchandise.
Check your Order Status online
Orders with a status of “Processing” cannot be canceled. When the status changes from Processing to Shipped it means that your order has left Sears distribution facility and is on its way to the carrier’s regional distribution center. Tracking numbers and other information may not be available until your shipment arrives at the carrier’s regional center.
To contact Customer Service: Send an e-mail to our Customer Order Department or call 1-800-349-4358.
Home Delivered Items
Home delivered orders can be canceled at any time prior to your scheduled delivery date by calling Customer Service at 1-800-732-7747.
Store Pickup Items
Store pickup orders can be canceled at any time prior to actual pickup Call the store you selected for store pickup or customer service at 1-800-349-4358. For store information, link to our Store Locator.