How to return a gift to Home Depot
Our Return Policy
Most new, unopened merchandise sold by The Home Depot can be returned within 90 days of purchase unless noted in our Return Policy Exceptions. If your purchase was made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have 365 days from date of purchase to receive a full refund, unless noted in our Return Policy Exceptions.
Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit (“Store Credit”) as determined by The Home Depot. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless noted in our Return Policy Exceptions. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.
If you’re missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 90 days of purchase. Receipts for purchases made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account may be located in our system within 365 days of purchase.
Written copies of The Home Depot’s Return Policy will be provided upon request.
To return a Home Depot purchase you’ve made online, you can:
Take it to your nearest Home Depot store.
Be sure to bring a copy of your shipping confirmation email or the credit card you used for the purchase
Start your return online.
If your order is eligible for online return, you’ll receive a shipping label via email to print and attach to your package. You can then drop it off at your nearest UPS store/dropbox.
Call us at 1-800-430-3376.
A Customer Support Associate can get your UPS return started for you, or advise you on your other options.
Note that all Alaska and Hawaii non-UPS returns must be returned to a retail store.
Original shipping charges will be fully refunded in the event that the return is the result of an error by The Home Depot. Items must be returned with all components for a full refund.
To return a Home Depot purchase you’ve made in store, you can:
Take it to your nearest Home Depot store.
Be sure to bring a copy of your receipt or the credit card you used for the purchase.
We require a valid driver’s license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits. The Home Depot uses a third-party refund verification system. All returns are subject to verification system approval.
The following items may only be returned within 30 days of purchase:
- Area Rugs
- Generators (other than Whole House and Stationary Generators)
- Gas Powered Equipment and Tractors
- Consumer Electronics (Televisions & Computers)
Any Major Appliance products that are defective or damaged should be inspected and refused upon delivery. If delivery is complete, damage and/or defects must be reported within 48 hours of delivery by calling 1-877-946-9843.
Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Please return products that use flammable liquids/gases or other hazardous materials to your local Home Depot store.
Perennials, trees and shrubs have a 1 year guarantee. In the event that live goods purchased online (including, but not limited to, houseplants, perennials, trees, holiday trees, wreaths and garlands) are received damaged or dead, contact Customer Support at 1-800-430-3376 within 3 days of delivery and we will ship a replacement at no charge. This policy does not apply to cut flowers or floral arrangements.
If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-800-430-3376 within 30 days of delivery for resolution.
- Gift Cards and Store Credits
- Whole House and Stationary Generators
- Utility Trailers
- Cut Flowers and Floral Arrangements
- Labor, Delivery, and/or Installation Services
- Product Samples (e.g. Paint, Flooring, Fabric, and Wallpaper)
Custom Products, including:
Paint: Custom/Tinted paint products cannot be returned. If you have received an incorrect paint sample, please contact Customer Support at 1-800-430-3376 for a replacement.
Blinds: Custom blinds cannot be returned unless identified as “Guaranteed to Fit”, in which case such blinds can be exchanged. Limited to four blinds per household. Exchange must be the same product and color. Additional charges may apply if there is a price difference between old and new blinds. Exchange must occur within 15 days of receipt of package. If you have received incorrect product, please call 1-800-921-2119 for a replacement.