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How to return a gift to Boscov’s

Boscov’s Convenient Return Policy

If for any reason you are less than completely satisfied with your purchase, just return it to us. We will replace it, exchange it, or refund the price that was paid. Except as noted below, merchandise purchased on this site can be returned by mail or to any Boscov’s store within 90 days of purchase, with the original packing slip included in your shipment and with all merchandising tags attached. Bring your return, along with the packing slip, to the store, where you can arrange an exchange or return the item.

Major Appliances and Electronics Returns
All major appliances and electronics (except camcorders) are covered by the manufacturer’s warranty as well as our own 30-day Satisfaction Guarantee. Air conditioners and camcorders are covered by the manufacturer’s warranty as well as our own 14-day Satisfaction Guarantee. Delivery fees will not be refunded. There is a 15% restocking charge for any missing accessories or open-box returns.

Delivery fees and pick-up fee, if applicable, will be imposed on authorized returns of non-defective items. The above return guidelines do not apply to any products sold ‘as-is’, which cannot be returned or exchanged. In addition, misuse by the customer voids all return/warranty policies.

Video Game Systems and Video Game Return Policy
Video Game Systems and Video Games may be returned or exchanged unopened within 30 days of purchase with the original dated receipt. All returns and exchanges must be in the original factory sealed carton and include all accessories, manuals and cabling.

No Receipt returns and exchanges will not be permitted on Video Game Systems and Video Games. Video Game Systems and Video Games that have been opened will not be accepted for return.
Exception: If an item is defective and has been opened, it can only be exchanged for the identical item.

Exchanges for Video Game Systems and Video Games purchased online at Boscovs.com or by calling Boscov’s Shopper Services at 1-800-284-8155 must be completed by mail. These exchanges cannot be processed at a Boscov’s store.


Bedding Returns
Mattresses and box springs are covered by the manufacturer’s warranty, which assures workmanship and quality. Exchanges will be authorized only after the bedding has been inspected and found to be defective as per the manufacturer’s warranty. The warranty does not include comfort issues. Please select your bedding carefully. Bedding is not returnable.

Furniture Returns
Furniture is covered by our 7-day (from delivery date) return policy. However, non-defective returns authorized within this 7-day period will be subject to pick-up fees. In addition, furniture is covered by a manufacturer’s warranty that covers repair of the product up to the manufacturer’s standards. See your sales associate for details. All ‘special orders’ will be subject to a 25% cancellation fee as well as a pick-up fee. Fabric and leather treatment services are not refundable.

The above guidelines do not apply to any products sold ‘as-is’. In addition, misuse by the customer voids all return/warranty policies.

Patio Furniture and Grill Returns

  • Patio Furniture and Grills are covered by a 30-day from date of purchase return policy. Merchandise accepted for return must be new, unused and be accompanied by the original receipt and original packaging. Merchandise having manufacturer’s defects may be exchanged or returned anytime with the original receipt and original packaging. Return guidelines for Patio and Grills do not apply to any products sold ‘as is’. In addition, misuse by the customer voids all return/warranty policies.
  • All claims or returns which are covered by a manufacturer’s warranty should be handled by the customer through the manufacturer. Whenever possible, Boscov’s will assist the customer by providing the manufacturer’s customer service phone number.
  • Any clearance merchandise or floor sample merchandise sold at Boscov’s is sold ‘as is’. No refunds or exchanges are allowed.
  • All Grills sold at Boscov’s are represented as first quality; therefore Boscov’s will make every effort to get a replacement part for a grill before it may be returned.
  • Merchandise that has sustained weather damage may not be returned, unless there is a manufacturer’s defect.
  • Broken glass top tables may not be returned unless the breakage was caused by a manufacturer’s defect.
  • Gazebos are for shade and decorative purposes only and should not be used as permanent structures.
  • Delivery Fees are non-refundable. A pick-up fee will be assessed to customers wishing to return certain non-defective merchandise.

Swimming Pool Returns
Swimming pools may be returned within 60 days of purchase with a receipt. No returns will be accepted after August 30th.

Jewelry and Watches
Jewelry and watches may be returned within 30 days of purchase with a receipt. Merchandise returned must be in original condition.

Boscov’s Gift Cards
Boscov’s Gift Cards are not returnable. They cannot be redeemed for cash or applied to any credit card balances. In addition, Boscov’s Gift Cards will not be replaced if lost or stolen.

Returning Boscovs.com Purchases
If sending an item back to us as permitted by our Return Policy, we recommend returning the item via the same method used to deliver your purchase (generally UPS, except for very large or heavy items which require Boscov’s Home Delivery). The return address is specified on the packing slip included with your purchase. Please complete the return portion of the packing slip. Remember to insure your package and obtain a tracking number.

Your return will be processed within 7 days of receipt, although it may take longer to appear on your statement. Shipping fees will not be refunded.

When returning Framed Art or Area Rugs, please call Customer Service 1-800-284-8155 for a Return Merchandise Authorization Number and additional instructions.

Refunds
Refunds are issued in the same tender as the original purchase. If the original purchase was charged to another cardholder’s account (as is often the case with a gift), the refund will be issued as a Store Credit Card.

If you have any questions or comments you can contact us by e-mail at shopbyphone@boscovs.com or call our toll free number 1-800-284-8155 to speak with a Shopper Service Assistant.

Your satisfaction is always important to us!

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