Abercrombie & Fitch Return / Refund / Exchange Policies
Store Return/Exchange Policy
If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it in many of our Abercrombie & Fitch or abercrombie kids stores worldwide, subject to the terms of the return policy at the location processing the return. US returns are subject to the terms below.
Within 60 days of purchase, if you have the original sales receipt, Abercrombie & Fitch or abercrombie kids will refund the value of the merchandise based on the original form and amount of payment.
A Abercrombie & Fitch or abercrombie kids merchandise credit will be issued for any returns of previously exchanged merchandise, returns of purchases made with a gift card, returns made with the original sales receipt past 60 days from purchase or returns made with a gift receipt.
Returns without the original sales receipt or a gift receipt and returns of merchandise purchased in another country will receive a merchandise credit in the local currency for the lowest price at which the merchandise has ever sold.
If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 7 days of the date of your purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item of merchandise is permitted.
If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.
Abercrombie & Fitch or abercrombie kids requires a driver’s license or other identification (e.g., school identification) for any merchandise return without a sales receipt. We use an electronic system to access and record information from your identification to monitor and limit the number of unreceipted returns. We maintain the right to refuse returns from customers who exceed a specified number of unreceipted returns. If you do not allow us to use your driver’s license or other acceptable identification for return purposes, we may refuse your return. We reserve the right to refuse any returns.
Purchases made at a Abercrombie & Fitch or abercrombie kids outlet location may only be returned in an outlet location. We cannot return merchandise that is mailed to our stores. All sales of Gift Cards are final and will not be refunded. Gift Cards and merchandise credits cannot be redeemed for cash unless required by law.
Returns of merchandise purchased during promotional offer periods will be credited to the purchaser according to the terms and conditions of the promotional offer period in effect at the time of purchase. If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional card, coupon or other promotional device balance, will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the value of the merchandise returned. If complimentary merchandise received as part of a qualifying purchase is not included in a return that results in the original transaction falling below the qualifying purchase threshold, and the return transaction is insufficient to cover the value of the complimentary merchandise, you will only be eligible to receive a merchandise credit for the value of the return.
RETURN / EXCHANGE POLICY
If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.
RETURN OF MERCHANDISE PURCHASED ONLINE
For a full refund, return your merchandise to your local Abercrombie & Fitch store in the US, or send your merchandise back to us at:
Abercrombie & Fitch Returns Department
200 Abercrombie Way
New Albany, OH 43054 USA
IMPORTANT RETURN INFORMATION
- We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above.
- If your order was purchased using PayPal and returned to a store with your original invoice, a Merchandise Credit will be issued.
- If you are shipping within the continental US, you can use the SmartLabel™ that was included at the bottom of your invoice. There is a $7.00 charge to use this service. This will be deducted from your refund.
- If you choose to use your own carrier you will be responsible for return shipping costs.
- If you return merchandise purchased online to a store location outside of Canada, you will receive a merchandise credit in the local currency for the current selling price of the item at the location processing the return. This policy does not affect your statutory rights.
EXCHANGE OF MERCHANDISE PURCHASED ONLINE:
We exchange any merchandise in resalable condition with a copy of your original invoice. You have three options to exchange your merchandise:
- Perform an online Speed Exchange
- List the items you want to exchange on your invoice and send the items back to:
Abercrombie & Fitch Returns Department
200 Abercrombie Way
New Albany, OH 43054 USA
•Exchange the items at your local Abercrombie & Fitch store.
You are responsible for return shipping costs. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.
RETURN / EXCHANGE OF MERCHANDISE PURCHASED AT A STORE:
If you are not satisfied with your purchase, and the merchandise is in its original condition, return it for an exchange or refund in any of our Abercrombie stores worldwide, subject to the terms below. Our stores do not accept any returns or exchanges by mail. Merchandise purchased at a store cannot be returned to Abercrombie & Fitch Returns Department address.
If you have the original receipt, Abercrombie & Fitch will refund the item based on the original form and amount of payment. An Abercrombie & Fitch merchandise credit will be issued for any returns of previously exchanged merchandise or for returns of purchases made with a gift card. Without the original receipt, an Abercrombie & Fitch merchandise credit will be issued for the current local price of the item. Abercrombie & Fitch may limit the number of returns allowed without original receipt. All returns made in a country other than the original country of purchase will receive a merchandise credit in the local currency of the current price of the item at the location processing the return.
If the price of the merchandise you purchased is reduced and you present your original sales receipt and the merchandise within (14) days of the original date of purchase, we will refund the difference between the two prices. Only one price adjustment per item is permitted. Abercrombie & Fitch reserves the right to request an I.D. during any transaction or to deny any refund, exchange or price adjustment. All sales of Gift Cards are final and will not be refunded. This policy does not affect your statutory rights.
US only: If your check is returned unpaid for insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.
QUALITY OF YOUR MERCHANDISE
If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at Abercrombie@Abercrombie.com, or call us at 866.681.3115 Or +1 614 219 3026.
If you are not satisfied with the quality of your merchandise, please return it to your closest store. If you still have your receipt, we can credit you back to your original form of payment. Without a receipt, we will provide you with the last known value as a merchandise credit.
RETURN / EXCHANGE TIME FRAME
Upon receipt of your return, allow up to two weeks for the credit to appear on your payment card statement. “–Abercrombie & Fitch web site
|Refund / Exchange||Refund or exchange at customer’s option|
|Original Packaging Required||Yes|
|Probability of Success||Medium|